.png)
Shorouk Ali, CCXP, MBA, RTP
Customer Experience Practitioner, CX Trainer & Speaker
Why Shorouk?
Elevate your customer experience practice with Shorouk M. Ali, a Certified Customer Experience Practicioner, Trainer and International Speaker (CCXP, RTP). Offering practical CX Bootcamps, CCXP Masterclasses, and international speaking engagements tailored to your customers' needs. Start driving real business results through human-centric strategy today.
-
Shorouk helps you absorb CX knowledge and apply it directly to your day-to-day work.
-
She is a CX practitioner, not only a trainer! working hands-on in CX and focusing on real results, not theory.
-
Shorouk connects CX to consumer behavior and cultural context no one-size-fits-all approach.
-
No canned trainings. Every program is designed around the client’s needs, CX maturity, and local consumer behavior
What Shorouk Offers
Customer Experience Bootcamp
A practical bootcamp designed to empower CX teams with strong CX fundamentals, best practices, and real-world application. The program covers Customer Experience Strategy, Customer-Centric Culture, Experience Design & Innovation, Voice of the Customer (VoC) programs, Measures & Metrics, and the use of AI in customer insights
CCXP Masterclass
A focused masterclass delivered by a CXPA Recognized Training Provider, designed to prepare CX professionals for the CCXP certification. The program builds a deep understanding of the CXPA competencies, exam structure, and application-based thinking, combining structured learning, practical examples, and exam-oriented guidance to help participants study with confidence and apply CX concepts beyond the exam.
Customer Experience Bootcamp
A practical bootcamp designed to empower CX teams with strong CX fundamentals, best practices, and real-world application. The program covers Customer Experience Strategy, Customer-Centric Culture, Experience Design & Innovation, Voice of the Customer (VoC) programs, Measures & Metrics, and the use of AI in customer insights.
the bootcamp helps the professional to translate the knowledge in practical implications
CCXP Masterclass
A focused masterclass delivered by a CXPA Recognized Training Provider, designed to prepare CX professionals for the CCXP certification. The program builds a deep understanding of the CXPA competencies, exam structure, and application-based thinking, combining structured learning, practical examples, and exam-oriented guidance to help participants study with confidence and apply CX concepts beyond the exam.
The CCXP Accelerator Program
Personalized one-to-one live 6 sessions designed to support CCXP candidate throughout the preparation journey through 6 live sessions (3 hours each).
The sessions focus on clarifying CXPA competencies, addressing individual knowledge gaps, and building confidence to approach the exam with clarity and readiness.
Provided in both Arabic & English
Speaking Engagements
Shorouk speaks internationally about Customer Experience, consumer behavior, and AI, sharing practical insights grounded in real CX practice. She has delivered keynotes across the UAE, KSA, Bahrain, Vietnam, USA and Egypt, and regularly contributes to the CX community through keynote talks, panel discussions, moderation, conference chairing
Areas of Expertise
-
Customer Experience Management
-
CCXP Exam Preparation
-
Consumer Behavior
-
Market Intelligence
-
Customer Insights
-
CX Measures, Metrics & ROI
-
Journey Mapping
-
Market Research
What Customers Say About Shorouk
Sarah Al Mageni, CCXP
Head of CX Governance & Business Development- Bank Muscat
The bootcamp and provided materials by Shorouk were actually very useful and I found that lots of the tips and information given during the course were present in the exam. She just made the journey easier and faster