CX Education / Training

Shorouk promise is beyond slides. She focuses on sharing knowledge in a way that empowers learners to apply what they learn and drive real results. Her training programs are carefully tailored to the learners’ needs and knowledge gaps, ensuring every session is relevant, practical, and impactful

Shorouk provides a range of learning and knowledge-transfer experiences, including:

Training courses
Interactive workshops
Bootcamps and masterclasses
Webinars
knowledge-transfer sessions
Seminars
Keynote speeches One-to-one sessions

Sample of Provided trainings

Customer Experience for Senior Leaders (Saudi Arabia)
Customer Journey-mapping lab (Oman)
Experience design studio (Oman)
Voice of Customer (VoC) and customer insights masterclass (Oman)
Customer Centricity for Frontline employees (Oman – Saudi Arabia)
CCXP exam preparations (Oman)
Customer Experience for Entrepreneurs (Kuwait)
Human Centered Startups (Kuwait)
Customer Experience Bootcamp (Saudi Arabia)

Who these training programs are right for

CX professionals who want to build strong, solid knowledge of customer experience
CX professionals aiming to earn CX certifications to demonstrate their capabilities and standout
CCXP exam candidates preparing for the certification journey
Employees who want to add a strong layer of customer centricity to their workplace and day-to-day roles

Expectations

What you can expect

Going beyond theory into how CX is actually applied in real work
High energy and engaging sessions
Interactive activities that keep everyone involved
Best practices and real case studies
Field trips and experiential learning where learning happens in real contexts

What will never happen in my classroom

Lecture-style training
Monotone sessions
Trainees left out or disengaged